FAQ

>FAQ
FAQ 2018-05-18T14:48:07+00:00
Is the nursery open to the public? 2018-04-30T15:44:43+00:00

We are a working nursery, with heavy machinery and vehicles in operation, and we are not currently open to the public.

Getting in touch with the nursery 2019-09-13T13:07:40+00:00

Lately I’ve had several enquiries asking where the nursery is located, why is there no address on the website? And why is there no phone number for the nursery.

For some I appreciate this can cause distrust, is the nursery a real business or a sham? If I place an order will I receive my plants, or will my money disappear?

Please be assured; my nursery, the geraniums and I are very real.

The nursery is based in Dorking, Surrey. However, the full address is not disclosed on the website due to the nursery not being open to the public. I provide a mail order service only. Heavy machinery is often in operation in or around the nursery and public safety is paramount. Not to mention my own personal safety as a lone female worker.

There used to be a phone number for the nursery unfortunately due to a high number of nuisance calls, some of which left me feeling uncomfortable and anxious I decided to remove the phone number. I’m sure you can appreciate I have a right to feel safe, comfortable and happy where I work.

So, if you would like to get in touch with me, Suzie, at the nursery, there are 4 methods:

1) The contact page via the website
2) Send a direct message via the nursery’s Facebook page
3) Send a direct message via the nursery’s Instagram page
4) Send an email to info@hardygeraniumnursery.co.uk

I will endeavour to respond within 24hrs.

Please note if you send an email save my email address to your safe list to avoid my response going into your junk/spam folder.

If you send an enquiry via the contact page don’t forget to check your spam/junk mail box for my response, sometime technology likes to think it knows better.

Can I collect my plants from the nursery? 2018-04-30T15:47:14+00:00

Unfortunately, it is not possible to collect your purchases from the nursery.

What size are your plants? 2018-04-30T15:49:11+00:00

All our plants are sold as 2 litre, (2L) garden-ready, instant impact plants. This means that, within two weeks of planting, they should be growing steadily, filling in any gaps you have in your borders. (Please note this may vary depending on the time of year).

How big is a 2L pot? 2018-04-30T15:50:48+00:00

We use what are known as square-rounds; these are square at the top and round at the bottom. They measure 14cm x 14cm x 14cm.

What compost do you use? 2018-04-30T15:52:49+00:00

We use Melcourt Sylvamix, a peat-free mix, with the addition of Met52 Granular, a biological control for Vine Weevil, plus Osmacote, a controlled release fertiliser, to give the plants a boost.

What packaging do you use? 2019-06-28T16:12:04+00:00

Your plants will be a packaged in a recyclable or compostable cardboard box. They will also be wrapped and secured in either brown packing paper or sheep’s wool which are both recyclable and compostable. The sheep’s wool has no chemical additives and can be reused in many ways, including making a comfy nest for chickens.

The plants will be wrapped individually in a single plastic sleeve to prevent any excess moisture soaking the packaging. Unfortunately, these are not recyclable. Your plants will be delivered to you in plastic pots. At this stage, though they are made from recyclable material they are not accepted at recycling centres but can be reused to grow new plants. We send the plants in their pots as it helps to protect the plant while in transit, it also means that if you are unable to plant out your new plants immediately they will have some protection from the elements.

Do you have a catalogue? 2019-04-18T06:56:04+00:00

By way of being kinder to the environment and reducing paper waste we don’t produce catalogues. This also helps to keep our product and delivery prices low. All available plants will be displayed through the website. If anything is out of stock you can join the wait list, you will be immediately notified, via email, when plants are in stock.

Do you have a newsletter or blog? 2018-12-01T19:17:34+00:00

In due course we would like to produce a newsletter or blog but for now, if you would like to keep up to date with the latest goings-on at the nursery, we have Instagram and Facebook accounts that we invite you to follow.