FAQ

>FAQ
FAQ 2018-05-18T14:48:07+00:00
Is the nursery open to the public? 2018-04-30T15:44:43+00:00

We are a working nursery, with heavy machinery and vehicles in operation, and we are not currently open to the public.

Contacting the nursery 2020-09-12T15:32:24+00:00

The nursery is based in Dorking, Surrey. However, the full address is not disclosed on the website due to the nursery not being open to the public. I provide a mail order service only. Heavy machinery is often in operation in or around the nursery and public safety is paramount.

If you would like to get in touch there are 4 methods, options 1 and 2 are the most reliable:

1) The contact page via the website
2) Send an email to info@hardygeraniumnursery.co.uk
3) Send a direct message via the nursery’s Facebook page
4) Send a direct message via the nursery’s Instagram page

I will endeavour to respond within 24hrs.

Please note if you send an email save my email address to your safe list to avoid my response going into your junk/spam folder.

If you send an enquiry via the contact page don’t forget to check your spam/junk mail box for my response, sometimes technology likes to think it knows better.

Can I collect my plants from the nursery? 2018-04-30T15:47:14+00:00

Unfortunately, it is not possible to collect your purchases from the nursery.

What size are your plants? 2018-04-30T15:49:11+00:00

All our plants are sold as 2 litre, (2L) garden-ready, instant impact plants. This means that, within two weeks of planting, they should be growing steadily, filling in any gaps you have in your borders. (Please note this may vary depending on the time of year).

What is PBR? 2020-03-13T11:40:36+00:00

PBR (Plant Breeders Rights)

In short, this means the plant is licensed to the original breeder of a cultivar. When the plant is sold, a royalty is paid back to the plant breeder, much like that of a singer when their song is played on the radio. This explains why some varieties seem so much more expensive than others. You are entitled to divide and replant a PBR plant that you have in your garden, but you are prohibited from selling and profiting from those divisions.

What is a Bare Root plant? 2020-04-03T17:35:07+00:00

Bare Root Plants

Sometimes referred to as open ground, the term refers to the fact that the plant being sent will be without soil or a pot.

There are many advantages to buying and selling plants this way. The most obvious is the reduction in packaging, especially parts of packaging that most councils cannot currently recycle. Sending plants without soil also reduces the weight of the parcel, thus reducing the CO2 produced by our courier while your parcel is in transit. There is also a reduced risk of weed seed and pest transference.

The only slight draw back is that it may take your plant a little bit longer to get going but by following the aftercare advice supplied with your purchase your plants will soon catch up.

How big is a 2L pot? 2018-04-30T15:50:48+00:00

We use what are known as square-rounds; these are square at the top and round at the bottom. They measure 14cm x 14cm x 14cm.

What packaging do you use? 2019-06-28T16:12:04+00:00

Your plants will be a packaged in a recyclable or compostable cardboard box. They will also be wrapped and secured in either brown packing paper or sheep’s wool which are both recyclable and compostable. The sheep’s wool has no chemical additives and can be reused in many ways, including making a comfy nest for chickens.

The plants will be wrapped individually in a single plastic sleeve to prevent any excess moisture soaking the packaging. Unfortunately, these are not recyclable. Your plants will be delivered to you in plastic pots. At this stage, though they are made from recyclable material they are not accepted at recycling centres but can be reused to grow new plants. We send the plants in their pots as it helps to protect the plant while in transit, it also means that if you are unable to plant out your new plants immediately they will have some protection from the elements.

Do you have a catalogue? 2019-04-18T06:56:04+00:00

By way of being kinder to the environment and reducing paper waste we don’t produce catalogues. This also helps to keep our product and delivery prices low. All available plants will be displayed through the website. If anything is out of stock you can join the wait list, you will be immediately notified, via email, when plants are in stock.

Do you have a newsletter or blog? 2020-09-12T15:37:22+00:00

Yes! Both are produced sporadically, newsletters are sent out once or twice a year and you can find all our blogs on the blog tab on the website. You can catch up with all our latest updates and activities by following either of our social media accounts on Instagram or Facebook.